![]() Summary checklist – a downloadable list of the summary checklist found at the end of each chapter. RELATIONSHIP BETWEEN WIP AND WIPQ QUEUING THEORY HOW TOHints on how to tackle the ‘Applying the principles’ examples in the text. Self-test material provides the opportunity to test your understanding and assess progress. This features animated diagrams, further examples, Excel spreadsheets and practice notes. Study guide provides practical guidance on core concepts and issues discussed in the text. Video of the author giving further guidance on key concepts and questions.Īctive case – allows you to work through the decision making process, analyzing issues, listening to different perspectives and answering questions in relation to a real organizational situation. Each chapter contains the following resources which allow you to consolidate understanding and put the core principles into practice: You will find a CD contained within your copy of Operations and Process Management featuring a range of additional resources. Ideal for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process management. ![]() – Stephen Disney, Cardiff Business School This makes the book ideally suited for an MBA audience who come from a multitude of organizational settings.”Įveryone manages processes…Everyone is an operations manager “…integrates services and manufacturing operations further than has been done before in any Operations Management textbook. A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company.“This comprehensive text shows how pervasive, relevant and exciting Operations Management is to business and everyday life.” ![]() An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material.Alison Smart, Manchester Business School, University of Manchester ![]() I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.” – Dr. “This text places operations management clearly in context. – Pär Åhlström, Professor of Operations Management, Chalmers University of Technology Interactive cases provide the opportunity to work through the decision-making process to solve operations problems.
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